InterWeave Smart Solutions Portal > Telephony Gateway
The InterWeave Smart Solutions Portal is where customers may register, select Smart integration Solutions between "Best of Breed" applications, and then configure them at the object and field level. CRM applications like Salesforce.com, Aria Systems A+ Billing Platform, Financial applications, ERP, web services, Data Bases, etc. – all in a hub/spoke model. Let’s look at the Smart Telephony Gateway and its capabilities to integrate with today's best know VOIP PBX and smart devices.
What is a Smart Gateway?
Smart Gateways are powerful Solutions that facilitate enterprise wide information integration of data via access to heterogeneous data sources residing on heterogeneous platforms at distributed locations. Gateways integrate various data sources and create the right data, in the right place, in the right format, in the right application at the right time.
The InterWeave Smart Telephony Gateway (ISTG) solution supports real-time integration with full featured telephony systems running on an IP network. Various IP telephony devices including phones and gateways communicate seamlessly over IP infrastructures integrating data, voice and video with your CRM, Call Centers and other applications that support this integration type. The solution rewards users with greatly reduced cost of ownership and new IP-based feature capabilities using the existing features; micro browsers, etc. that now display accessed data in real-time and in context. ISTG provides the ability to access specific customer records and information in context with the call and how the information has been configured in a “Heads Up” display on your telephony device.
InterWeave Smart Telephony Gateway
ISTG is the interface between your CRM, Call Centers and other applications with your enterprise PBX and a wireless LAN networks that support digital and/or analog line interfaces. ISTG provides data with voice encoding and packetization required to transmit telephone data over an IP network in real-time, working with the necessary control signaling to the host PBX allowing users to access all the features and capabilities of the PBX. ISTG is designed to integrate with the existing enterprise PBX, seamlessly integrating with all of the provisioning, maintenance, and administration functions of the host PBX. The InterWeave Professional VOIP Telephony Gateway supports 6 users with the InterWeave Enterprise supporting up to 800 Telephone users.
Features
ISTG is designed for the enterprise networks of today and tomorrow. For traditional PBX systems, ISTG provides access to data over traditional LAN’s and wireless LAN’s without sacrificing digital telephone features and capabilities. To ensure excellent data quality, ISTG has developed features that work with voice prioritization mechanisms for 802.11 access points and Wireless Telephones. ISTG is standards-compatible, simple to implement, and provides real time customer data for viewing.
Key Attributes - InterWeave Telephony Gateway (ISTG)
Key attributes of our Telephony Gateway is the ability to provide many levels of integration with various VOIP PBS's and smart devices. In addition our Gateway provides:
- Digital data integration with legacy telephone systems
- Full feature access to servers supporting tradition LAN’s and Wireless LAN devices
- Data display features of CRM customer and opportunity data in context with Caller ID and message waiting indication
- Scalable Solution architecture starts at supporting 6 users
- Future-proof solution compatible with IP telephony applications
Product Brochure:
Click here to download a product brochure for InterWeave: Smart Solution Telephony Gateway Data Sheet
Quick Quote:
ISTG offers many features and options that can be tailored to specific customers business models. To learn more about how ISTG can support your particular business, please contact us at (203) 274-5226 or email us.
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