InterWeave Smart Solutions Portal > Telephony
The InterWeave Smart Solutions Portal is where customers may register, select Smart integration Solutions between "Best of Breed" applications, and then configure them at the object and field level.
InterWeave Smart Contact Center Solution
Simple, Flexible, Powerful
The InterWeave Smart Contact Center Solution integrates Contactual’s OnDemand Contact Center Solution. The Contactual OnDemand Contact Center provides robust call center functionality with an innovative Human User Interface. Delivered 100% as a Software as a Service (SaaS), Contactual requires no specialized hardware or software, no telecom equipment and no up-front capital expenditures.
Contactual’s contact center solution is built from the ground-up to be a true on-demand application. The result is an easy-to-use and powerful platform to improve your customer interactions, your team’s efficiency, and eliminate customer frustration.
Product Brochure:
Click here to obtain a product brochure for Contactual: sales@contactual.com
Quick Quote:
For a quick quote or an integration demo: call (203) 274-5226 or email us.
Contact Center Features
Contact center features of our OnDemand solution are available without any specialized premise infrastructure. Contactual agent positions require nothing more than a web browser and a phone. All the key features are available to you immediately, and the six-hour JumpStart training methodology lets you focus on customer service without delay.
- Skill-Based Routing
- Direct your clients to the appropriately skilled agents
- Real Time Monitoring and Reporting
- Take the pulse of call center operations on-demand
- Voice Recording and Logging
- Robust voice recording and logging capabilities
- Historical Reporting
- Call center metrics at your fingertips
- IVR (Interactive Voice Response)
- Automate interactions with your clients
- CTI (Computer Telephony Integration)
- Complete control of all media channels
- CRM Integration
- Out-of-the-box integration with leading CRM vendors
- Multi-media management
- Telephony, email, or web chat channels - all in one application
- Contacts and Case Management
- Simple-to-use integrated case management system
- FAQ Knowledgebase
Product Information:
Click here to obtain a product brochure for Contactual: sales@contactual.com
Quick Quote:
For a quick quote or an integration demo: call (203) 274-5226 or email us.
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