How the SmartSupport Program works

The SmartSupport Program for Salesforce.com, Ascent On-demand Inventory and Quickbooks is now available.

SmartSupport provides the customer assessment, configuration and set-up with Salesforce.com, Ascent and Quickbooks in an effective and easy way.

The Objective of the program is to:

To provide a Custom Support Program for our customer by providing up to three (3) dedicated hours per day (up to 50 hours per month) to address any outstanding issues related to the support of Salesforce, Salesforce_Ascent or the Salesforce_Quickbooks Solution provided by our customer in their priority sequence.

The issues list will be constantly updated with priorities assigned by the customer, as directed by the customer.

Key Deliverables

To accomplish this, Integration Technologies will:
- Provide up to 50 hours per month dedicated to any issues outstanding brought forward by customer related to the support of Salesforce, Ascent and the Salesforce_Quickbooks Solution developed by Integration Technologies, Inc.

If the 50 hours are not used during the month, then up to 5 hours (10%) may be rolled over into the following month

Additional hours will be billed at standard rate upon approval of customer in writing.

Monitor and maintain the Salesforce_Quickbooks Solution developed by Integration Technologies, Inc.

Create a new email address; support(client)@interweave.biz to address any case reported issue by the customers employee’s or support staff.

Test the above for accuracy and implement changes/additions to the IT Production Environment.

Terms

SmartSupport shall commence on the date the Agreement is executed by the parties, and continue for an initial term of six months (6) months, and shall continue thereafter on a six (6) month basis unless earlier terminated as provided herein. This Agreement may be terminated by either party upon thirty (30) days prior written notice.

Invoices shall be submitted to our client for monthly subscription services rendered in advance by Integration Technologies in accordance with the terms outlined in the Agreement

Integration Technologies shall be reimbursed for all ordinary, necessary, and reasonable travel expenses incurred while performing services on behalf of customer.

Either party may cancel this agreement given thirty (30) days notification to the corresponding party.

Rapid Response

SmartSupport provides rapid response, assessment, management, monitoring and resolution for your Salesforce, Ascent and Quickbooks Solutions.

Pricing

The SmartSupport Program is based on monthly support hour(s) bundles. You may select from 10 to 50 hours per month (6 month minimum).

Quick Quote:

For a quick quote or an integration demo: call (203) 274-5226 or email us.

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