InterWeave Customer Support

World-class customers deserve world-class support.

Integration Technologies understands the importance of offering choices. That's why in addition to our full suite of Integration solutions, we offer customers a choice of several support packages to meet the specific service needs of their individual organizations.

With everything from timely answers to all your users' questions to complete administration services, one of Integration Technologies support packages will provide the right level of service for every customer. And because it's Integration Technologies, prompt, world-class responses to all inquiries are a given.

• Platinum Support - Our most comprehensive support package featuring all the benefits of Gold Support, plus a designated CSR to handle most application administration services
• Gold Support - Premium support including faster response times, toll-free support calls, a named point-of contact, a semiannual health check, and more
• Standard Support - Timely support for the most common needs of Integration Technologies administrators and users

Support Package Comparison

¹Standard and Basic support is available Monday through Friday (excluding holidays) at the following times: 6 AM PST to 6 PM PST in the Americas, 8 AM GMT to 6 PM GMT in EMEA, and when available in other geographies.

²In the U.S. and Canada only.

Travel, accommodations, and expenses not included