InterWeave Solutions Portal > Telephony

InterWeave OnDemand Contact Center
Simple, Flexible, Powerful

The InterWeave On-Demand Contact Center Solution integrates Contactual’s OnDemand Contact Center Solution. The Contactual OnDemand Contact Center provides robust call center functionality with an innovative Human User Interface. Delivered 100% as a Software as a Service (SaaS), Contactual requires no specialized hardware or software, no telecom equipment and no up-front capital expenditures.

Contactual’s contact center solution is built from the ground-up to be a true on-demand application. The result is an easy-to-use and powerful platform to improve your customer interactions, your team’s efficiency, and eliminate customer frustration.

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Product Brichure:
Click here to obtain a product brochure for Contactual: sales@contactual.com

Quick Quote:
For a quick quote or an integration demo: call (203) 274-5226 or email us.

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Contact Center Features

Contact center features of our OnDemand solution are available without any specialized premise infrastructure. Contactual agent positions require nothing more than a web browser and a phone. All the key features are available to you immediately, and the six-hour JumpStart training methodology lets you focus on customer service without delay.

• Skill-Based Routing
• Direct your clients to the appropriately skilled agents
• Real Time Monitoring and Reporting
• Take the pulse of call center operations on-demand
• Voice Recording and Logging
• Robust voice recording and logging capabilities
• Historical Reporting
• Call center metrics at your fingertips
• IVR (Interactive Voice Response)
• Automate interactions with your clients
• CTI (Computer Telephony Integration)
• Complete control of all media channels
• CRM Integration
• Out-of-the-box integration with leading CRM vendors
• Multi-media management
• Telephony, email, or web chat channels - all in one application
• Contacts and Case Management
• Simple-to-use integrated case management system
• FAQ Knowledgebase

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Product Brichure:
Click here to obtain a product brochure for Contactual: sales@contactual.com

Quick Quote:
For a quick quote or an integration demo: call (203) 274-5226 or email us.