InterWeave Smart Solutions Integration

InterWeave Solutions Portal > Customer Service

InterWeave's Customer Service Solution
Simple, Intuitive, Knowledgeable

The InterWeave's Customer Service Solution integrates HelpStream’s Customer Service with common applications like Salesforce.com, Microsoft CRM, Oracle/Siebel CRM - any application that provides data about customers that is used for sales, service or support can benefit. It is a powerful, easy-to-use support solution that’s built to resolve problems, not just document them. Delivered as a convenient Web-based service, Integrated Help Desk can be used for internal customer support, external customer support, bug tracking, and a wide variety of other case tracking and user self service requirements. It’s designed to meet the needs of support agents and the people they support—employees and customers who are trying to solve a problem with self-service resources.

Product Brichure:
Click here to obtain a product brochure for HelpStream: sales@helpstream.biz

Quick Quote:
For a quick quote or an integration demo: call (203) 274-5226 or email us.

HelpStream is powerful, easy to use and simply the shortest path between a problem and the right solution.

Intuitive – No training manuals required. Simple-to-follow features and a clean, clear interface make HelpStream easy to use without training.

Fast – Fix problems faster. HelpStream is packed with tools and features that help people resolve issues more quickly.

Integrated – One-stop support. The same HelpStream system, the same helpful resources—multi-source search, knowledge base, interactive checklists—can be used by technical support agents, employees and customers alike.

Feature-Rich – HelpStream has everything you need to run a support organization smoothly and efficiently, including robust case management and reporting capabilities.

Affordable – The standard HelpStream service is free—yes, free, with no hidden costs. It’s an ad-supported service that is affordable for even the smallest organizations. Additional options provide access to contracted support, customized business rules and reports, removal of advertisements, and re-branding of the application to match the look of your web site.

Easy – There’s no easier to deploy support solution than HelpStream. Sign up in seconds. Configure in minutes. Start supporting users in less than a day.

Powerful – It’s a snap to add custom fields and we can deliver customized business rules and reports to match your most demanding requirements. Published APIs allow you to integrate HelpStream with your other applications. Add your logo, or even completely re-brand the service to match your web site. It’s your support portal, with the power of HelpStream inside.

Scalable – Expand usage without worrying about IT. Because HelpStream is web-based, you’ll never have to deal with software upgrades or new hardware needs.

When used for internal support, HelpStream lets technical support agents support more people, more efficiently, with more targeted, easy-to-follow help.

Benefits for Technical Support Agents

Keeps agents in the know with summary dashboards and detailed case histories
Quickly retrieves and displays, in one place, relevant solution information from multiple sources
Improves visibility into case status and the steps employees, contractors, and partners have taken to resolve an issue
Reduces agent workload by making it easier for employees to self-serve
Simplifies the completion and tracking of company-wide IT tasks (patches, upgrades, etc.)

Benefits for Employees

Lets employees help themselves with anytime, anywhere access to robust self-service resources
Speeds the search for relevant solution information
Improves issue resolution by guiding employees step-by-step through support instructions
Facilitates a smooth, no-time-wasted transition to assisted help, if needed

Benefits for Your Organization

Saves time for both tech support agents and employees
Makes it easier to support employees around the world and around the clock
Promotes ongoing improvement of solution resources and best practices
Embeds ITIL compliance into the support process, driving consistency and accountability down to the individual steps in a procedure and across agents and employees

When used for customer support, HelpStream helps customers resolve technical problems on their own, while providing companies greater insight into the self-service process.

Benefits for Customers

Gives customers what they want—the chance to self-serve, successfully
Speeds and simplifies the search for relevant solution information
Improves issue resolution by guiding customers step-by-step through support instructions
Avoids the frustration of “starting over” if assisted help is need

Benefits for Your Company

Reduces support expenses by increasing the effectiveness of your low cost self-service channel
Provides greater insight into the self-service process: what’s working, what’s not and where users are getting stuck and abandoning the process and why
Improves customer satisfaction and their experience with your brand and Web site
Increases agent efficiency and reduces agent workload
Better leverages all your solution resources (forums, knowledge bases, wikis, etc.)
Promotes ongoing improvement of solution resources and best practices
Provides an integrated, affordable solution for supporting both customers and employees

Product Brichure:
Click here to obtain a product brochure for HelpStream: sales@helpstream.biz

Quick Quote:
For a quick quote or an integration demo: call (203) 274-5226 or email us.