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Support

Welcome to InterWeave SmartSupport

SmartSupport Success Plans

Our support services include different plans so you can select the level of service that’s right for your company. All our plans are designed to accelerate user adoption, increase productivity, and maximize your InterWeave ROI.

SMART Standard Plan

Every InterWeave customer gets a SMART Standard Success Plan for online support and training. Our SMART Standard Plan, included with each license, provides:

  • Access to our “Getting Started” online course catalog
  • Online assistance through knowledge articles and community resources
  • Online case submission
  • Standard 2-business-day response

SMART Standard is for companies that need standard guidance in getting started with InterWeave. If you need a faster response, 24×7 support coverage, and a comprehensive training solution, we recommend our  SMART Plus Support Plans.

Click here to obtain a product brochure for SmartSupport: SmartSupport Program

Smart PLUS Support Plans

Our most successful customers take advantage of  SMART Plus Plan to achieve an 80% higher return on their InterWeave investment.

Maximize ROI with InterWeave Resources

Benefit from InterWeave’s best practices to accelerate usage and adoption. Drive business value with an assigned success resource (for 200+ CRM users) delivering personalized reviews and recommendations.

Ensure business continuity and minimize risk

Get support when you need it. Whether you have how-to questions, technical issues, or need configuration support, we give you fast, expert answers.

  • 1-hour initial response for critical issues
  • Priority access to our most skilled technical resources
  • Troubleshooting and Solutions reviews to help you streamline your integration Solution

Drive user adoption and business productivity

Quickly train your entire team on InterWeave: They will get the expertise they need, right when they need it.

  • Unlimited access to 100+ online training courses for all roles
  • Training plans and role-based learning paths
  • Customizable training templates for you to customize and deliver in your preferred format

Click here to obtain a product brochure for SmartSupport: SmartSupport Program

SMART Plus + Success Plan

Extend your team with SMART Plus  + Success Plan. You get all the benefits of SMART Plus solutions and administration services. Rest assured knowing our certified experts are here to help you maintain your InterWeave solution.

The SMART PLUS + Success Plan includes all the benefits of SMART Plus, and:

  • Solution and Administration services: 100+ administration services for ongoing solutions support
  • Access to our Solutions team: Your internal InterWeave Solutions specialist will work with our team of certified experts to update your InterWeave configuration

Mission Critical Success

For large enterprises running mission-critical processes and applications, maintaining business continuity is essential to your operations. Mission Critical Success gives you peace of mind by helping you ensure your business continuity, proactively prevent issues, and maximize your InterWeave technology investment.

  • Direct access to qualified support specialists: A global team of technical experts who understand your business
  • Fast response to critical issues: 15-minute initial response on severity 1 issues
  • Personalized action plan on critical issues: Customer bridge staffed by specialists and 30-minute updates
  • Proactive monitoring: Remote org limits monitoring, trend analysis, governance, and management
  • Advanced solution support: InterWeave best practices and configuration troubleshooting

To Compare the SmartSupport Models:
Click here to view the functions/features of our SmartSupport models and compare: Compare the SmartSupport Program

Product Information:
Click here to obtain a product brochure for SmartSupport: SmartSupport Program Brochure

Quick Quote:
For a quick quote or an integration demo: call (203) 274-5226 or email us.